Privacy Policy

Knnect builds and runs EduVo ERP, a school management system used by schools, their staff and parents. This policy explains what personal data we handle, why, and the choices you have. It also covers the Knnect Facebook page, the @knnect.in Instagram account and our advertising on Meta.

1. Who we are

Knnect is the company behind EduVo ERP (erp.eduvo.org).

2. School data in EduVo ERP

Each school decides what it records in EduVo ERP and who in the school can see it. For this data the school is responsible for the purpose, and Knnect processes it on the school's behalf and only on its instructions. This may include:

• Student details: name, class, date of birth, parents' names and contact details, attendance, marks, diary and homework.
• Staff details: name, designation, contact details, attendance, leave and payroll records the school keeps.
• Transport: the bus a child boards, stop and timings, and the live GPS position of school buses.
• Gate and safety: visitor and pickup records, including gate photos where the school uses them.
• Help desk messages between parents, staff and the school.

Questions about a child's or staff member's record should go to the school first. We will help the school answer them.

3. How we keep it

• Data is stored on Google Cloud (Firebase). Our server functions run in Google's Mumbai region. Google encrypts data at rest and in transit.
• Each school's data is kept apart from every other school's, and access is checked by account and role.
• Gate photos are removed automatically after 60 days, and staff attendance selfies after 30 days.
• We do not sell personal data, and we do not use school data for advertising.

4. Service providers

We use a small number of providers to run the service: Google (hosting, sign-in and storage), an email delivery service for school emails, and Meta (WhatsApp messages, where a school turns them on). They only receive what they need to deliver that part of the service.

5. Social media and advertising

We run the Knnect Facebook page and the @knnect.in Instagram account, and we advertise on Facebook and Instagram to reach school leaders and educators. Our Meta app is used only to publish our own posts, manage our own page and ad account, and read the results of our own ads.

• We see the messages and comments you send to our page or account, so that we can reply.
• Meta shows us summary ad results (such as reach and clicks), not who you are, unless you message us or fill in a form for us.
• If you send us your name, school or phone number to book a demo, we use it only to contact you about EduVo ERP.

Meta's own use of your data is covered by Meta's Privacy Policy.

6. Deleting your data

If you contacted Knnect (through Facebook, Instagram, WhatsApp, email or a demo request), you can ask us to delete what we hold about you. Email social@eduvo.org with the subject "Data deletion request" and the name, phone number or profile you used. We will confirm and delete it within 30 days.

If your data is in a school's EduVo ERP, please ask the school. Schools can correct or remove records themselves; where they need us to, we act on their instruction.

You can also remove our app's access at any time in Facebook Settings → Apps and websites.

7. Your rights

Under India's Digital Personal Data Protection Act, 2023 you can ask to see, correct or erase your personal data, and to withdraw consent you have given. Contact us at social@eduvo.org, or the school for school records.

8. Children

Children's records are added by their school to run school services. We do not market to children, and our advertising is aimed at adults who work in education.

9. Changes

We will post any change to this policy on this page and update the date above.